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Hotel English 酒店英语预习资料
Key Words:
key card, deposit credit card imprint, hotel computer system, concierge, confirmation number, register, executive suite, gratuity, service charge, busine center, conference room, recreational facilities, atrium, wake-up call, bellhop/man/boy, single room, double room, king/queen/twin size bed, room safe(security box), tip, room rate, check-in/out
Dialogue:
Cashier: Good morning, ma’am.Are you checking out?
Customer: Yes, please.Checking out of seven thirteen.Cashier: Seven thirteen.Customer: That’s right.Cashier: Didn’t you receive your expre checkout bill, Ms.Smith?
Customer: Yes, I did, but…
Cashier: Was everything in order?
Customer: Well, there is a very big mistake here.Cashier: I’m very sorry to hear that, ma’am.Where is the mistake?
Customer: There.Right there.It says four-fifty for a local telephone call.Cashier: Yes, madam.That includes the four-dollar trunk charge.Customer: Trunk charge? And what exactly is a trunk charge?
Cashier: It’s a charge for ace to the hotel lines, madam.Customer: A charge to use your phone line? You must be kidding.Cashier: It’s a standard practice, ma’am.We describe it in the calling guide that we place in every room.Customer: I am not going to pay four dollars just to..Cashier: I am sorry you were surprised by the fee, Ms.Smith.Would you like me to cancel that charge?
Customer: Well, I hope you will cancel it.I have never heard such a thing before and I tell you, I travel a lot.Cashier: I’ve just adjusted your bill, ma’am.Does it look right now?
Customer: Yes.Finally.I cannot believe a nice hotel like this would charge pepole to use their phones.Cashier: Sorry you were surprised, Ms.Smith.Glad we could solve the problem.Now, will you be paying by credit card?
Customer: Yes.The same card that’s on my expre checkout bill.
作者介绍：莫怀戚：1951年出生，男，汉族。笔名周平安、章大明。当代作家。中国作家协会会员，重庆作协副主席，重庆人。1982年毕业于四川大学中文系。 现为重庆师范大学文学与新闻学院......
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