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国贸2班杨阳0807010211
Date:Novermber 8，2010
To:Mr.Wang
From:Teddy
Subject: Available solutions to improve service
It has been five years since our cafeteria was opened in XISU campus.But in the past months, there have been many complaints about our cafeteria.In order to investigate the causes and improve our service, I conducted a series of surveys around the campus and interviewed some students also.According to them, the complaints are due to these reasons:
The cafeteria is always crowded during the dinner time.Finding a table is as
difficult as it is in the canteen around 12 a.m and 6 p.m. Our current open hour is 10 a.m to 11 p.m.It is not quite convenient for some
late students. The waiters and waitrees are not enough.Customers always wait for a long
while to be served. The food is not new.It remains unchanged for so long. Compared to the canteen, prices in the cafeteria are more expensive.Based on the problems above, I have the following available solutions:
Increasing more tables and adopting “ phone order “ service
The open hour changing into 8 a.m to 12 p.m
Employing students to be part-time waiters and waitrees
Improving our menu , adding breakfast and afternoon tea into menu and selling
some set meals
Carrying out VIP system to give regular customers discount and conducting
sales promotion activities often
Advantages & Disadvantages:
Advantages are apparent.First, enlarging the scale and hiring more employees can1
国贸2班杨阳0807010211
improve our service and attract more customers.At the same time , hiring students as employees can not only save labor cost but also provide part-time job opportunities and we can also gain more first-hand information from them.Besides, selling set meals is a wise way to increase our sales.And VIP system appeals to most of customers, especially the regular ones.But to achieve these solutions, we need to increase more producting and human resources cost.This is the disadvantage.In consideration of the protential profits, this disadvantage is le important.Our future profits will certainly compensate for the cost.Summary:
During the interviews, I referred to some of the available actions to solve the problems.Students all feel satisfied with them.They trust us to improve the cafeteria and hope to see a better cafeteria.I recommend that you take actions as soon as poible, so both you and the students can benefit from it as early as poible.2
